Return Policy

Return Policy

At WWW.EBOX.JP or EBOX.JP, we are dedicated to providing a smooth shopping experience and unparalleled customer satisfaction. Recognizing that sometimes a product may not meet your expectations, we have established a comprehensive Return Policy to ensure a hassle-free and fair return process. Please review the following guidelines carefully:

1. Eligibility for Returns:

  • Purchases must be made from EBOX's official website, www.ebox.jp & ebox.jp
  • Returns must be requested within 30 days of the delivery date.
  • While it may have been lightly used, the product must be returned in a condition acceptable for resale and its original packaging, including all accessories, tags, and labels.
  • Items listed under "Non-Returnable Items" (see below) are excluded.

2. Non-Returnable Items:

Certain items, such as personal hygiene products, perishable goods, custom-made or personalized items, and downloadable software, are non-returnable.

3. Return Process:

  • Log in to your EBOX account.
  • Navigate to "Order History," select the order, and click "Return Item.
  • Follow the provided instructions.
  • Package the item securely with a copy of the packing slip or order confirmation.
  • Please ship it to the designated return address. Alternatively, you can return the item to the company's contact phone number and address on this webpage.

4. Return Shipping:

  • The customer is responsible for return shipping unless the item is damaged, defective, or incorrect.
  • EBOX may provide a prepaid shipping label for eligible return cases.

5. Refund Process:

  • Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
  • Refunds will be issued through the original payment method.
  • The time it takes for the refunded amount to appear may vary depending on your bank or credit card issuer's policies.

6. Exchange Policy:

  • Direct exchanges are not available.
  • To exchange an item, initiate a return for the unwanted item and place a new order for the desired item.

7. Damaged, Defective, or Incorrect Items:

  • Contact our support within 7 days of receiving the parcel.
  • Arrangements will be made for replacement or refund, including return shipping costs.

8. Cancellation Policy:

  • An order can be canceled within 24 hours of placement.
  • If the item has already been shipped, the regular return policy applies.

9. Policy Changes:

  • EBOX reserves the right to modify the Return Policy; changes will be communicated on our website. For inquiries, Contact Our Support through:
  • Email: sales@ebox.jp
  • Phone: +86 17846832017
  • Company: Guangzhou Guanhuasheng Trading Co., Ltd.
  • Address: Room 1401, No. 35 Zhongshan Avenue Middle, Tianhe District, Guangzhou City, Guangdong Province, China 510660